We use sterling silver 925, rhodium, yellow gold vermeil and Cubic Zirconia in our jewellery. Please see our Materials page for more information.
Gold vermeil is gold plated silver. To fulfil the requirements for gold vermeil, the gold plating must be of a certain thickness, and it must be plated on sterling silver. This means that the gold plating is thicker and thus more durable than other gold-plated jewellery with thinner gold plating.
Information about gold vermeil can be found on our Materials page.
We produce our jewellery in Thailand. We visit the factory yearly and have a very good working relationship with them. Please see our Sustainability page for more information.
Please see our Care page for information about jewellery care.
Please see our Care page for information about storing jewellery.
Our ring sizes are adjustable. Designed to be adjusted only a few times, please take care when opening or closing the ring to fit your finger.
Unfortunately, once the order is in our system we cannot cancel or modify your order. If you wish to make a return or an exchange, please contact hello@helenehamansen.com and we will assist you.
We do offer gift vouchers for sale. These can be purchased on our Vouchers Page. The gift vouchers are only valid on our site, www.HeleneHamansen.ch.
To redeem a promotional code or a gift voucher online, enter the code in the voucher code box on your Shopping Bag page and click “APPLY”.
We can offer our signature gift packaging for CHF 7 – please select this option at checkout. Your order will then be packed in our standard packaging, placed in a signature Helene Hamansen Jewellery sealed bag and wrapped in tissue.
If you forget your password, click ‘Forgotten Password’ below the password box upon logging in. You will then receive an email with instructions for resetting your password.
You are able to edit your personal details such as your name, phone number, address, email address, password and email preferences from within My Account.
We accept Visa, Mastercard, Maestro, AmericanExpress, Visa Electron, TWINT and PayPal as forms of payment.
All transactions are made in Swiss Francs (CHF).
The payments made in the online store of Helene Hamansen Jewellery are fully secured. We use fully secure transmission methods via encrypted data with our payment partners.
Additonally, Helene Hamansen Jewellery AG does not store any information about your payment.
For orders within Switzerland the delivery time is 2-4 working days.
For international orders outside of Switzerland the shipping time is approximately between 5-18 working days. Please see our Shipping & Delivery page for more information.
We currently ship to European countries, USA and Canada. Please see our Shipping & Delivery page for more information.
VAT is included on orders within Switzerland. For international orders the customer is responsible for VAT and duties payable to the shipping destination. Please see our Shipping & Delivery page for more information.
For Swiss Customers: Unopened, unworn pieces in their original condition may be returned to us within 14 days of purchase. To be eligible for a return, the sticker seal must be unbroken.
For International Customers outside Switzerland: Unopened, unworn pieces in their original condition may be returned to us within 30 days of purchase due to longer international delivery times. To be eligible for a return, the sticker seal must be unbroken.
Please see our Returns & Exchanges page for more information.
Unfortunately, we do not offer free returns or exchanges. Please see our Returns & Exchanges page for more information.
We ask that you please contact us on hello@helenehamansen.com if you need any assistance. We do our very best to respond as quickly as possible and will get back to you in 1-3 business days. Please see our Customer Care page for more information.
10% Discount
on your first order
